A Complete Solution for Website Security, Care, and Performance:
- WordPress Database Hardening
- WordPress Core & File System Hardening
- Free Cloudflare Firewall
- Security & Malware Scanning
- SSL Certificate
- Hack Cleanup & Restoration
- WordPress Updates:
Core, Plugin, & Theme
- 24/7 Uptime Monitoring
- Website Backups
- Spam Management
- Monitor & Fix Broken Links
- Ecommerce Checkout Audit
Frequently Asked Questions
What do you need to get started?
For most websites we only need access to two areas:
- Your WordPress
Administrator level access to your WordPress Dashboard.
- Your Web Host
Administrator level access to the hosting provider control panel.
We keep this login information in a secure management system and we NEVER share passwords via email.
What if I want to cancel my subscription?
You may cancel your subscription at any time. Just give us a call or write us an email. If we created a Cloudflare account for you, this account will continue uninterrupted. We must, however, remove your website from our WP Rocket developer license. This will not harm your website but may slow it down because a layer of caching will be removed.
How do I pay and when do you make changes to my site?
The subscription fee for the care plan is made by credit card and is charged monthly (one month in advance). We will make security, maintenance, and performance changes to your website in the first week of every month.
Will I get a monthly report?
Yes! In the first week of every month we’ll email you a PDF report detailing the following:
- Updates applied
- Performance benchmarks
- Monthly uptime
- Results of security scans (if anything unusual is found)
- Recommendations for improvement if applicable
Does this plan include SEO?
Search Engine Optimization (SEO) is outside the scope of this care plan. That said, many services in the care plan directly affect SEO in a positive way such as performance optimization, SSL certificate, fixing broken links, CDN, etc. We are also extremely SEO-conscious in the code we write and in the plugins we use.
Boomtown offers separate SEO Services to help your website rank better in search results.
If my website is hacked, will you fix it?
Yes! In the unlikely event that your website is compromised, Boomtown will restore your website to a previous version to get you back up. We’ll perform follow-up malware scanning, password changes, and will make recommendations moving forward. In some cases, depending on the source of the compromise, there may be significant changes necessary such as a new hosting provider or a new theme. In such cases, the cost of a new hosting provider or a new theme is not included in this care plan.
Please note that we have NEVER had a website compromised at WP Engine!
How often are backups taken and where are they stored?
For websites hosted with WP Engine: Backups are taken daily and stored in the WP Engine cloud. You can restore from the last 40 backup points.
For other hosting providers: Backup schedule depends on the hosting provider and what they support. We will try to configure daily website backups at your hosting provider if at all possible. If they do not offer daily backups, we will use a WordPress plugin to take backups. In either case, these backups would be stored with your hosting provider who may or may not be using the “cloud” for backup redundancy.
Can my theme be updated?
We’ll make every effort to update your theme whenever possible. Sometimes updating a WordPress theme is not possible because it’s too old, or because it will wreak havoc to your website. We’ll let you know in the first month of your subscription whether or not your theme can be updated as part of the care plan.
Why do you recommend WP Engine?
We’ve dealt with dozens of hosting providers over the years and WP Engine has proven the clear winner. In a nutshell, we like WP Engine because their platform is extremely stable (your website stays up) and they take security very seriously (you don’t get hacked).
We encourage ALL of our WordPress clients to host with WP Engine because it not only benefits you as the client to have a stable and secure website, but we as the development company make use of the easy-to-use backups and staging capabilities. Some other benefits of the WP Engine platform:
- Free SSL certificate
- Free CDN (Content Delivery Network)
- Daily website backups
- Staging and development websites
And NO, Boomtown does NOT receive a kickback for recommending WP Engine. We simply want our customers to host with the best because it benefits us all!
Sign Me Up for Monthly Care, Security, and Performance!
To sign up or learn more about our WordPress Care Plan, use the form below:
I’ve turned to Boomtown for website development, internet marketing, and support for over 10 years. They have come through for me every time! They are knowledgeable, responsive and operate at the highest level of integrity, which is rare in this business. Thanks Boomtown!
~ Mike Robinson, Owner, Mont Blanc Ski Resort